As you know, we have two places for support, either the ticket system for support from specialists, or posts in the forums.
Right now, it is a mess, there are some that are escalated to support, some that are solved and some that are new, I suggest adding Sub-Topic filters in the section so that all Solved problems will go in a "Solved" Sub-category, and the same for others, this will allow for easy access to the people that need assistance, and stop ones that are being bumped by replies from pushing needed ones down the list.
The following changes in brief is presented below:
- 3 New Sub-Categories in the Support section (New, Escalated and Solved)
- Users can only post in the "New" category
- Administrators can redirect posts to their correct location, or else, create a system to automate this.
- All Tickets are resorted into particular categories
- Move sticky post into "New" highlighting frequently asked questions, to be updated whenever necessary.
Right now, it is a mess, there are some that are escalated to support, some that are solved and some that are new, I suggest adding Sub-Topic filters in the section so that all Solved problems will go in a "Solved" Sub-category, and the same for others, this will allow for easy access to the people that need assistance, and stop ones that are being bumped by replies from pushing needed ones down the list.
The following changes in brief is presented below:
- 3 New Sub-Categories in the Support section (New, Escalated and Solved)
- Users can only post in the "New" category
- Administrators can redirect posts to their correct location, or else, create a system to automate this.
- All Tickets are resorted into particular categories
- Move sticky post into "New" highlighting frequently asked questions, to be updated whenever necessary.
