Oh Jeez, let's take this one hit at a time shal we?
MMM,
Why try to save a chat that as of this writing has 2 people online and 0 (other than myself) admins/mods watching? It's bad form to keep it open just because. I've been watching the chat for about 2 months now. Rarely do mods/admins show up (with a couple exceptions) to make themselves known, and it's even more rare for people to get a response while they are actually online. I've looked today and it seems better but I fear that this life support won't last and isn't worth the time spent on it where admins/mods could be more helpful to the community and the company.
We're still trying to figure this out. the change is a month or two off so we're just notifying people that we are looking for a better way to serve them and... like actually provide them people to talk to. Discord is the obvious winner here as far as users, marketshare, and ability to moderate.
indeed it's a sad day but the good news is that every new beginning comes from some other beginnings end... or something like that. Essentially this is something that I'm only doing after watching the livechat be essentially useless to the majority of partners/users over the past 2 months. Sure some people chatted or got their question answered but it's FAR more common for people to get offline without getting help. Many of which spill over to twitter where I'm the only one on duty 24/7
I think we need to define "Many People" There was a time where it was active and that I'd hate myself for leaving it up later because of the constant dinging from chat. These days that's far from the case... I think historically yes it's served many people well but as of late it's... lost a lot of direction and the magic it once had.
Since both are able to be logged into with Google we don't see that as a huge problem TBH. As for the support ticket system I really don't understand these users since they can tweet at @FreedomFAQ, Email
[email protected], log in through the dashboard, or create an account on the support portal itself. I think the issue there is more with them being scared to try because it looks scary and new... but that's one mans opinion. I'd be happy to hear yours if you have a thought that could help solve the problem of perception there!
The perk to this is that current forum mods will also be mods of Discord (if they choose to be) meaning greater insight and flexibility for edge cases such as this.
Why? Have you asked to become part of the mod team? I'd be glad to bestow this power on you because of your prior service and high level of contributions in the past to the whole community.
I'm taken aback a bit by your commitment to impede progress rather than assist with it. I'm not saying you have to love this decision but I was hoping for more open dialogue especially from our own forum admins/mods... We don't get anywhere by putting up walls, we solve problems by talking about ways to solve problems and acting as examples in the community... SMH
The forum chat was once a killer feature of the forums... these days it's a shell of it's former self. The application you're talking about can be solved by encourraging users/mods/admins to watch
this page more frequently which will catch even those people who leave before they get an answer. The chat just isn't the ideal. For example there were 2 people idling in the chat when I started writing this. When I look now
here's what I see. it's a ghost town where people get answers 30 minutes after they ask (if they think to check back at all) and it's far more embarrassing than it needs to be for our community.
